Our Return Policy

Thank you for buying at Fusion Healthy Aging. Customer satisfaction is our first priority. If you are not entirely satisfied with your purchase, we're here to help.

Please simply follow these guidelines:

General Conditions:

  • Products must have been purchased directly from www.fusionhealthyaging.com.

  • Products must be returned within 30 days of the order date if the product does not meet your reasonable expectations.

  • We will make a determination, in our reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you and used as intended.

  • Requests for refunds and exchanges will be reviewed and determined on a case by case basis. We reserve the right, in our reasonable discretion, to refuse to refund or exchange any product.

  • We cannot accept returns on used products. If your product was damaged in transit, you may request within 30 days of your purchase that the damaged product be replaced.

  • Products specified as non-returnable or not for resale cannot be returned.

  • Products as part of a kit or pack cannot be returned separately.

  • Original shipping costs are non-refundable

How to return a product:

  • 1. Email us at info@fusionhealthyaging.com  within thirty (30) days of the date of your purchase with the following information:

    • Date of Purchase and order number

    • Product Name and quantity you wish to return

    • Reason for Return (if your product was damaged in transit, please attach pictures for our review).

  • 2. Our customer service team will use commercially reasonable efforts to respond to your request within 2 working days. We reserve the right, in our reasonable discretion, to refuse to refund or exchange any product. If your request is approved, we will send you the prepaid label with the address to which you should ship the product(s) you wish to return.

  • 3. Carefully pack the product(s) into a standard box and include the original invoice or a note with the order number and purchase date. Affix the prepaid label and take the package to any drop-off location of the courier shown on our pre-paid label.

  • 4. We will proceed with the refund with a credit that will be applied to your credit card or original method of payment within 7-10 working days as of reception of the package in our facilities.

If you have any additional questions about our Returns and Refunds Policy, please contact us at  817-644-1758 or info@fusionhealthaging.com.